> ## Documentation Index
> Fetch the complete documentation index at: https://developers.circle.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a support ticket

The CPN support ticket API allows you to raise and manage transaction-related
issues including but not limited to:

* Settlement delays
* Missing information
* Refunds

These tickets are stored and managed in the CPN platform, and Circle routes them
to the appropriate party for resolution. This guide provides information on how
to create a support ticket using the CPN API.

## Steps

Use the following steps to create a support ticket.

### Step 1: Gather information

Gather the appropriate information for your support ticket, including:

* Payment ID to be associated with the support ticket
* The type of support ticket:
  * Settlement delay
  * Wrong recipient
  * Incorrect payment amount
  * Request for information on the OFI
  * Request for information on the sender
  * Funding amount discrepancy
  * Reverse funds
  * Other
* A brief description of the problem
* Contact information (email) for follow-up

### Step 2: Generate an idempotency key

Using a UUID generator in the language of your choice, create a UUID to act as
an idempotency key for the API request.

### Step 3: Submit the API request

Make a request to the
[create a support ticket endpoint](/api-reference/cpn/cpn-platform/create-support-ticket)
with the information gathered in step 1, as well as the UUID and any additional
emails that should be included on resolution correspondence. A successful
response from the API includes an ID for the support ticket, a timestamp for
creation of the ticket, and the information provided in the original API call.

```json JSON theme={null}
{
  "paymentId": "3f020d62-6cef-4f2c-87e4-b096abc5cac9",
  "issueType": "PAYMENT_SETTLEMENT_DELAY",
  "description": "fiat payment is not settled in the stipulated time window",
  "email": "help@ofi.com",
  "idempotencyKey": "d7e5cecc-8d6f-44df-97e0-5faddf4ff858",
  "ccEmails": ["ccsupport01@example.com", "ccsupport02@example.com"]
}
```

**Response**

```json JSON theme={null}
{
  "id": "f4b5a8f7-8fca-4d09-ad54-bb4528fe187e",
  "paymentId": "3f020d62-6cef-4f2c-87e4-b096abc5cac9",
  "issueType": "PAYMENT_SETTLEMENT_DELAY",
  "description": "fiat payment is not settled in the stipulated time window",
  "caseRefId": "CIR-123456",
  "email": "help@ofi.com",
  "ccEmails": ["ccsupport01@example.com", "ccsupport02@example.com"],
  "createDate": "2025-02-01T10:00:00Z"
}
```