What's the risk?
When you accept the ability to receive debit/credit card payments or ACH payments, you accept the risk of these payments being reversed via a customer dispute called a chargeback. These chargebacks can be for a number of reasons and can result in financial loss through the loss of the sale and/or fees associated with them.
Chargebacks can cost your business time and money. As a merchant who accepts payments, your account is liable for all losses resulting from chargebacks, and you’re responsible for responding with specific information.
It’s important that your transactions are secure, and Circle will assist you with the tools you need to prevent and respond to chargebacks.
Learn more about how Circle can help you fight fraud through tips and tools here
Learn how we monitor chargeback rates, and what can happen if chargeback rates exceed certain thresholds here
Step by step process in reviewing your chargebacks and how to respond to them here
Learn more about the limits on your payment account here
Updated 3 months ago