Regulated customer notices

Send lifecycle notices to end users when the account state changes in ways that materially affect them. These notices are separate from transactional receipts. Some require advance notice and specific content under applicable law.

Event	Trigger	Required content	Timing
Account approved	The account transitions to an active state after Know Your Business (KYB) verification.	Confirmation that the account is open, the account reference, funding instructions, and terms-of-service confirmation.	On approval.
Account restricted	The account is restricted from initiating certain actions.	The reason (if legally permissible to disclose), the actions blocked, and how to resolve or contact support.	Before the restriction takes effect if required by applicable law. Otherwise, on restriction.
Account closed	The account is closed.	The effective date, the reason (if permissible), how remaining funds will be returned, and the dispute process.	Advance notice period varies by jurisdiction. Confirm with your legal counsel.
Withdrawal returned	A withdrawal is returned (return details populated).	The original withdrawal details, the return reason, when funds will be re-credited, and fee treatment.	On the return event.

Consult your legal counsel on advance notice requirements that apply in each jurisdiction for restriction and closure notices. New York and several other states impose statutory notice periods for adverse actions on financial accounts. For the full list of distributor obligations, see Compliance obligations.

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Regulated customer notices